304.VN will call before delivery, orders will be delivered free of charge in Ho Chi Minh City according to the quantity, model and material as signed with customers: Districts 1, 2, 3, 4, 5 , 6, 7, 8, 10, 11, Tan Binh, Tan Phu, Phu Nhuan, Binh Thanh, Go Vap, District 9, 12, Binh Tan, Thu Duc, Nha Be Districts, Binh Chanh, Hoc Mon, Can Gio , Cu Chi.
For other provinces in the country: 304.VN will support part of the delivery fee for you depending on the quantity & value of the order you place, the rest of the delivery cost you can pay. pay directly to the carrier or transfer via to 304.VN to pay on your behalf: Bac Giang, Bac Ninh, Ha Nam, Hai Duong, Hai Phong, Hung Yen, Hoa Binh, Nam Dinh, Phu Tho, Thai Nguyen, Vinh Phuc, Hoa Binh, Bac Kan, Lang Son, Nghe An, Ninh Binh, Quang Ninh, Thai Binh, Thanh Hoa, Tuyen Quang, Yen Bai, Nghe An, Dien Bien, Lao Cai, Ha Giang, Son La, Cao Bang, Hue, Quang Tri, Gia Lai, Dak Lak, Kon Tum, Dak Nong, Phu Yen, Khanh Hoa, Ha Tinh, Tien Giang, Ben Tre, Tay Ninh, Dong Thap, Tra Vinh, Vinh Long, Dong Nai, Binh Duong, Vung Tau, Long An, Quang Binh, Quy Nhon, Binh Thuan, Ninh Thuan, Binh Phuoc, Can Tho, Hau Giang, Kien Giang, An Giang, Long An, Soc Trang, Bac Lieu, Ca Mau, Quang Ngai .
To increase service value of 304.VN and benefits for customers. We support international shipping. Customers will receive goods from famous global shipping brands such as FedEX, DHL, UPS, ... Customers place order, after checking and paying 304.VN will assist with packing the package. goods and send to the customer's request. In addition to working on behalf of customers with shipping units in Vietnam, 304.VN also calculates packing and calculating to save the most shipping costs for customers.
Expected delivery time to customers:
Ho Chi Minh City area: From 24h to 48h, depending on the location
The area of the province surrounding the city. HCM: Within 2-3 working days
Other provinces: Within 3 - 7 working days
International Area: Depending on the order and time
All information related to the delivery and receipt of goods, arising costs (if any) are fully answered by the customer care department before the product is delivered.
Customer care department is responsible for providing information about offers for customers to buy in bulk as well as information about product status before delivering products to customers.
Customers are responsible for checking the product status upon receipt of goods and immediately inform the delivery staff if the product shows signs of damage, dirt, errors, wrong information or wrong product delivery ... After you Receiving goods, we are not responsible for damaged, wrong goods ... from customers.
304.VN will make the delivery according to the agreement after you complete the steps of ordering and paying. Depending on the separate agreement with the customer on the delivery location, delivery time ... We will deliver products according to the customer's request.
In the event that customers choose to pay by bank or credit card in advance, the processing time of the order will be calculated from the time we receive your payment. Note that we reserve the right to change the delivery time without prior notice in the event of natural disasters or special events or other objective factors.
In some cases the product may be delivered more slowly than previously agreed with the customer. Our customer care department is responsible for contacting you to inform and agree on a new delivery time. In this case, the customer has the right to unilaterally cancel the order; 304.VN will be responsible for refunding the amount that the customer has advanced earlier (if any).
Your order will be delivered up to 2 times (in case of unsuccessful delivery, staff will contact you for a second delivery agreement). We will try to contact you within the next 2 working days (via SMS or direct call), in case we still cannot contact or receive any necessary response from the customer. goods, orders are automatically considered invalid.